Yeah, the speed thing is definitely an issue. And yeah, I heard of a few special cases where he honored a few fixes and returns here and there. But from my understanding all sales are final for the most part with him which is sad because I know he is struggling to get them out in the first place, but IMHO I would have liked to see him partner with Stoneage gamer or something and work out a manufacturing deal and keep costs down. Him monopolizing everything bit him in the ass after his device was reverse engineered by the Chinese. I honestly believe that we could maybe get firmware updates edited specifically to work on the clones. It was my understanding they had to add a few hacks here and there just to get the firmware working on these clones. So that is usually the reason why official firmware's don't work on them. So who knows if the cloners might decide to put out their own firmware updates in the future, or the community does it?