Paypal now doing full refund on "not as described" claims

What this means is even if it's tracked and insured, all a customer has to say is it's not "as promised or described" and they will get a full refund including shipping now. INCLUDING SHIPPING.

Expect a new wave of scams.

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As of 11/01/10, your customers who pay with PayPal are protected for items they receive that are "significantly not as described". This means that you may be liable for the cost including the original shipping charges should they file a claim. However, by offering this protection, PayPal helps encourage customers to shop on your site.

We recommend that you make sure that photos and written descriptions on your site are as accurate as possible, to help avoid these types of claims.

The change to our buyer protection policy will take effect from November 1st, 2010 and won’t apply to transactions made before this date.

 

oh yea, yet another round of headaches, for those that are wishing to scam others, and the buyers or sellers being honest and getting scammed, this is such a messed up policy ...

 

at least sellers that scam buyers don't get away with it, I have been scammed twice last month buying storage coming from ebay china, for both I got a full refund and no extra hustle.
I remember other times where even when scammed I had to cover shipping + ship it back to actually see my money back.

Sadly the downside as already mentioned buyers will now scam sellers.

 

Oh turning the tables now are we ebay?

Remind me not to sell anything on there again.

 

Does this go for all over the world, or just the US?

If i'm not already fed up with PayPal!

 

This topic made me think of Veruca Salt. "I WANT it, daddy! I want it NOW." "But sweetheart, you just got your own factory." "Keep it! I want MOOOARRR."

So wait, what does the victim have to lose? If the buyer needs the refund before he sends it back, then I would see how this can be a problem. But if the rules state (and I'm not sure if they do or not) that the buyer must send it back first...oh wait. I think I see the problem with that too. If the seller is an asshole then he can scam the genuine buyer by keeping his cash after getting the item back. Fuck that sucks.

 

Paypal sucks big hairy balls now. I am seriously thinking of going back to cheque and bank transfer only.

I received a payment yesterday, a 'gift' payment and the sender was charged?!?! Apparently I have received too many gift payments now. :shrug:

 

Just be more descriptive in your items. Post pictures, etc.

 

I had the same thing happen to me not long back the guy left me good feedback and said he was happy and then emailed me saying not as described claim
but before he could have a chance to mess my money or paypal i closed it.
not fair and then the guy tryed to give me a bad name on you tube saying i am scamer and all that crap he had the iteam.
more like he was a scamer his ebay id is kensaiken
keep away from him dont let him buy anything as he has fake email address.

 

Wish I would have had that power with a couple of my purchases.

 

Do they even have to provide any evidence to support their claims? What's to stop people from asking for refunds on everything they buy?

 

I've been getting that recently too. At first it was 9 cents, then 5 cents, and now the last couple no charge at all. Can't figure out what sort of system is behind these sudden charges..:shrug:

 

Nothing I guess.

You could probably do it with anything bought from China especially, my experiance since my last 3 purchases are 2 were fake and 1 was broken.
Next time I buy from China i'll probably by default already start claiming a minute after paying to be ahead of the game :thumbsup:

 

My buying with Chinese/Asian sellers in general has been pretty good. Most of the time when I get a broken item they just refund me as shipping it back basically costs half of what I buy if it is something of appreciable weight such as a Samsung DVD-ROM I bought from South Korea. Other times they ask you to wait and wait and wait for it to come as the mail from Hong Kong tends to be slow. Being I'm in California and nearby some of the busiest ports for shipping containers from China I usually get mail within a week.

Now US sellers I don't usually have problems with, it is US buyers I do. Foreign buyers tend not to be dicks when you go out of your way to keep the customs fees down to a minimum and are willing to ship it as they prescribe. Once shipped a game to Norway only for them to find that the cart wasn't in the box...it was in my DS. Dropped it in the mail and a week later they were extremely pleased.

 

This was a £285 payment and the fee was £7.59?!

2 days later I received a £30 payment from the same guy and no fee?!

I heard a rumour that if you receive too many gift payments they start charging as standard but I don't know how much truth there is in that (with the second payment having had no fee attached).


Back on topic though -

The last items I sold on ebay were some PCB's that I had no way of testing. I started them at £10 each with no reserve and sold them as non-working/ untested/ sold as seen.
Postage was £9 per board (sent via DHL 48) and I selected not to offer postage discounts for multiple items as I had perfect sized boxes for 1 PCB in each. I took a clear photo of each board!

1 guy buys 2 boards, pays the money via paypal and receives his items. 2 weeks later opens paypal dispute claiming items were not as described and they were damaged and that postage was too high. He wanted 100% refund! He leaves negative feedbacks!

Paypal side with his claim and I am out of pocket! The PCB's were genuine Taito boards and he got the for £10 each. :banghead:

This is why I could go back to cheque's/ money orders!

 

If enough people did go back to checks and money orders eBay would likely just force everyone to use PayPal and forbid any other form of payment which frankly is their prerogative despite how angry the idea makes me let alone the fact that PayPal is the only form of online money transferring system allowed on eBay due to eBay owning PayPal and enjoying the double dip that the two businesses have. Reach around? No no no! Reach around AND a tea-bagging for you my good sir!

Speaking of selling things as broken, I sold my ex's PS2 for her I bought thinking that if I was going to install the Independence exploit to run HDLoader I wouldn't need a laser that could read DVDs, just CDs. Being this is the case for most broken PS2s I bought one that met the requirements only to find out that for some reason it wouldn't let the Independence exploit do it's thing and the alternative of FreeMCboot didn't like it either. So I threw it up on eBay as broken with the notice that they were in fact buying something that could only play blue bottom discs, PS1 games and music CDs - all of which I tested ahead of time.

Someone wins the auction, pays and I ship it out. Fast forward a week later and I get a message from the guy saying it won't read any of his games as he had "tried all of them and they're mostly scratch free". I tell him it'll only read blue bottoms and PS1 discs. He replies saying he tried his blue bottoms and none of them are readable by this PS2. Knowing damn well that no (normal) person deliberately sets out to collect only blue bottom PS2 games (unless as part of a larger collection or some odd OCD) completely ignoring all others making up 99.9% of the PS2 game library and knowing full well that nobody would buy a PS2 solely to play those blue bottom discs without making sure the laser isn't going to just drop dead on them in a month (anyone worth their spit in the PS2 world knows the early models lasers are extremely finicky and if the DVD portion of the laser has failed the CD portion won't be too far behind) I called him on it. Told him straight up that there was an inconsistency with telling me you tried all of your discs and then telling me you tried your blue bottoms and only your blue bottoms and that I wasn't going to give him a refund because he failed to read the auction description and thought he was going to get a really cheap PS2.

He never replied back and as far as I know he never left any sort of feedback. I'm sure PayPal would have sided with his stupid ass and let him keep the thing. Be great if I could do a charge back through my bank on PayPal but I'm pretty sure Chase and PayPal have some sort of backroom deal to prevent that.

 

Paypal is the worst company ever. Got scammed some time ago on ebay.

Sold some pretty rare games to a US resident(about 2600 US$), he paid with paypal, I sent the games with tracking and all.

He received the games, filed a claim that he did not received the games and stuff...

His CC company charged the money back, paypal did nothing to help, so fuck paypal.

I had to pay and my games are gone too.

I really hate this.

 

WTF if you have proof of sending the package, receipt, tracking etc how can paypal not take your side?
I know they are not the most active, but come on...